Local Counselling
Kingsway House, Caldwell Road, Widnes, WA8 7GD
Last updated: 30 September 2026
Appointments and availability
Local Counselling provides individual and couples counselling in person at Kingsway House and online where stated in the selected service.
Free 15-minute online consultations are available, subject to availability. They give you space to ask initial questions, briefly discuss what you are looking for and consider whether counselling with us feels like a good fit. These consultations do not require payment.
Individual counselling appointments last 50 minutes and cost £50. A limited reduced rate of £40 may be available by prior agreement. Couples counselling appointments last either 50 minutes and cost £80, or 90 minutes and cost £100.
Booking and payment
Please check that the selected service, counsellor, attendance method, date and time are correct before completing your booking.
Paid appointments require full payment at the time of booking. You can pay using the secure payment options shown at checkout, including card or PayPal. Your appointment is confirmed only when payment has been completed successfully and a booking confirmation has been issued.
If payment is not completed within the time allowed by the booking system, the provisional appointment time may be released for someone else to book.
New client information and working agreement
After booking, new clients will be asked to complete a confidential Client Information and Working Agreement form before their first session. The form records essential contact and safety information and confirms the agreed counselling arrangements.
The link will normally be included in the booking confirmation or sent separately by Local Counselling. You only need to complete the form once for your counsellor unless you are asked to update your information. Information submitted through the form is handled in accordance with our privacy policy.
Cancellation and rescheduling
Local Counselling operates a 48-hour cancellation and rescheduling policy. Please give at least 48 hours’ notice if you need to cancel or change an appointment.
If you cancel or ask to reschedule with less than 48 hours’ notice, or do not attend, you may still be charged for the appointment. Extenuating circumstances will be considered fairly.
You may use the cancellation or rescheduling options included with your booking, or contact us if you need help.
Attending online
Online appointments take place securely on Zoom. You are welcome to use video or keep your camera switched off and join using audio only. Please choose a private place where you feel able to speak freely and make sure you have a suitable device and internet connection.
Your Zoom joining link will be included in your booking confirmation. For a paid appointment, the confirmation and joining link are issued after payment has been completed successfully.
If a technical problem prevents the appointment from going ahead, please contact your counsellor as soon as possible so that the circumstances can be considered.
Attending in person
In-person appointments take place at Local Counselling, Kingsway House, Caldwell Road, Widnes, WA8 7GD.
If you are driving, press the buzzer at the barrier and say that you have a session with Local Counselling. Reception will buzz you through and raise the barrier. Park onsite; accessible parking spaces are available near the reception entrance.
If you are walking, go straight to reception. Please sign in when you arrive and your counsellor will collect you at the start of your session.
Confidentiality and personal information
Information you provide when booking or completing the Client Information and Working Agreement form is handled in accordance with our privacy policy. Please provide only the information requested and do not enter detailed clinical information into the booking form.
The Client Information and Working Agreement form explains the counselling relationship, including confidentiality, its limitations and professional boundaries.
Emergency support
Local Counselling is not an emergency or crisis service. If you or someone else is in immediate danger, call 999 or go to A&E.
Contact us
If you have a question about a booking, please email info@localcounselling.co.uk, call Shelley on 07713 931064, or call Jonathan on 07383 976912.